FAQ

What products do you offer?

At Noches de Piedras, we offer a carefully curated selection of unique accessories and handcrafted jewelry. You can explore our full catalog in our online store.

How can I place an order?

You can place your order directly through our online store. Simply add the products you wish to purchase to your cart and follow the checkout process.

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods through Shopify Payments.

How long does shipping take?

Shipping times vary depending on your location. We will provide detailed shipping information during the checkout process.

Can I return an item?

Yes, we have a 30-day return policy. If you need to return an item, please ensure it is in the same condition you received it, unworn or unused, with tags, and in its original packaging. You can contact us to start the return process.

Do you offer exchanges?

Yes, we do offer exchanges. The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Do you ship internationally?

Currently, we only ship within the United States. Unfortunately, we do not ship to U.S. Territories or APO/FPO addresses.

What should I do if my package is lost or stolen?

If your tracking indicates that a package was delivered but you have not received it, please contact us immediately. We will help you investigate with the shipping company, but we cannot guarantee a refund or replacement once the package confirms delivery.

How can I contact customer support?

If you have any questions or need assistance, feel free to reach out to us at nochedepiedrasjoyas@gmail.com We're here to help!